Our thoughts on design-related things, and other stuff.

Digital Transformation Ain’t Easy. Here’s 6 Reasons Why Companies Struggle with it.

Digital transformation is not a transactional event, and is much broader than purchasing a new CRM, or redesigning an app. It’s a continuous optimization of processes – internal and external – that improve the …

5 Things Hurting Your Digital Customer Experience

Building, implementing and optimizing a successful digital customer experience is challenging. It takes significant organizational commitment, planning, resources, and requires a steady hand in governance that is difficult to cultivate. Yet building a seamless …

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