Our thoughts on design-related things, and other stuff.

Digital transformation is not a transactional event, and is much broader than purchasing a new CRM, or redesigning an app. It’s a continuous optimization of processes – internal and external – that improve the …

Building, implementing and optimizing a successful digital customer experience is challenging. It takes significant organizational commitment, planning, resources, and requires a steady hand in governance that is difficult to cultivate. Yet building a seamless …